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Sales & Success

How to make a quick response in Intercom

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Created with Tango by:
Kathryn Dahlke
Last Updated:
September 27, 2023
Use case
Sales & Success


Intercom is a customer messaging platform that enables businesses to communicate with their customers in a more personalized and efficient manner. The software company provides a suite of tools that allow businesses to chat with their customers in real-time, send targeted messages, and track customer behavior to improve engagement and retention.

To make a quick response in Intercom, users can take advantage of Intercom's keyboard shortcuts. These shortcuts enable users to quickly access common actions such as replying to a conversation, marking a conversation as read, or opening a new conversation. To use a shortcut, simply press the relevant key combination on your keyboard. For example, to reply to a conversation, press the "r" key. By using these shortcuts, users can save time and respond to customers more efficiently. Additionally, Intercom offers a mobile app that allows users to respond to messages on-the-go, ensuring that they never miss an important conversation.

Make a Macro (canned response) within Intercom

One of the many features offered by Intercom is the ability to create macros, also known as canned responses, to quickly reply to frequently asked questions or common issues. Macros can save valuable time for customer support teams and improve the overall efficiency of your customer service operations.In this guide, we'll walk you through the steps of creating a macro within Intercom.

1. Go to Inbox | Tango | Intercom 

2. Click on Settings

3. Click on Tango data

4. Click on Macros (Saved replies)

5. Copy a previous Macro response

6. Click on New macro

7. Type the title of the Macro you are writing

8. Paste selected Macro text into the 'Add a response' box

9. Click on Save

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