Sometimes Subscription Payment Collection should be paused while a billing inquiry/dispute is resolved. This ensures the Customer doesn't get charged or invoiced again while they are upset.
When Collection is paused, Draft Invoices are created and not sent (they can be paid or sent later).
2. Click on More options
3. Click on Pause payment collection
4. Review the pausing options
Indefinite is usually the right move
5. Click on Pause