Created with Tango Gallery

How to Pause Payment Collection in Stripe

Table of Contents
Created with Tango by:
Andrea Bailey
Last Updated:
May 18, 2023
Use case

Sometimes Subscription Payment Collection should be paused while a billing inquiry/dispute is resolved. This ensures the Customer doesn't get charged or invoiced again while they are upset.

When Collection is paused, Draft Invoices are created and not sent (they can be paid or sent later).  

1. Go to the Stripe profile for the account where payment should be paused

2. Click on More options

Click on More options

3. Click on Pause payment collection

Click on Pause payment collection

4. Review the pausing options

Indefinite is usually the right move

Review the pausing options

5. Click on Pause

Click on Pause

Friends don't let friends learn the hard way.
Create how-to guides, in seconds.
Try Tango for Free
This is some text inside of a div block.