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How to Add an Iframe to Zendesk

Table of Contents
Author
Created with Tango by:
Dan Giovacchini
Last Updated:
May 18, 2023
Software
Use case
Support

Embed any external website into Zendesk to make referencing information that much faster.

This Workflow shows an example of adding a Twilio status page as an Iframe.

1. Navigate to Iframe App Integration with Zendesk Support

2. Click on Install

Click on Install

3. Select Zendesk account to install app to

Select Zendesk account to install app to

4. Type Page Name for the Iframe. Add the URL.

Type Page Name for the Iframe. Add the URL.

5. Type the "Preview" initials you want

These will show on the Iframe icon in Sidebar (e.g. "TW")

Type the "Preview" initials you want

6. Click on Install another to Complete

Click on Install another to Complete

7. Check your Sidebar for the new Iframe!

Check your Sidebar for the new Iframe!

8. 👀 Check out the Iframe to See Your External Website Inside of Zendesk!

👀 Check out the Iframe to See Your External Website Inside of Zendesk!

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