Software is the gateway to everything we do at work, and there are seemingly thousands of processes we need to learn. Yet the way we teach people technology doesn’t work and leads to lost productivity, poor performance, frustration and helplessness, and a boatload of questions from people who are stuck.
Guidance is a new way to give your team the right answers—in the right place, at the right time—so they can flourish.
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71% of organizations have less than half of their processes documented, according to our recent survey.
Documenting a single process takes hours of tedious work. And processes are constantly changing, so it’s easy to see how you can fall behind.
Even when you do make how-to guides, the truth is people don’t like wordy documents and long videos. So you end up with outdated, boring training content that’s hard to find and even harder to use.
When people can’t unblock themselves through self-service, they ask an expert. Probably you. 😆 And then two people have to pay the price.
70% of people surveyed say they use screen sharing at least once a day to give or get answers at work. 50% are screen sharing multiple times every day!
Not to mention email and chat. It takes 23 minutes on average to get back “in the flow”—so these interruptions are costly.
If you’re in the middle of a task and you get stuck, here’s what you probably don’t want to do:
When you’re in Get Sh*t Done Mode, you want answers fast, from a trusted expert, without tab or context switching.
Guidance is an interactive walkthrough that pops up automatically when you need it, shows you exactly where to click right on your screen, and delivers curated insights from experts at each step.
Do I really need another tool? Yes. 😁
You have a great set of tools for other modes of work. Zoom is nice when you need to have a conversation, make a decision, or vibe with your co-workers. Slack, Teams, and Loom are great for async communication. Notion, Asana, and other collaboration tools are helpful for brainstorming. You might even use a Learning Management System (like Trainual or Lessonly) for structured training.
These are wonderful tools (we use them at Tango!) but none of them are ideal for Get Sh*t Done Mode.
Guidance offers the step-by-step, personalized experience people want and need—without the inefficiencies of documentation, video, and screen sharing.
Check out how Guidance works and the biggest benefits for you, your co-workers, and your customers.
Your Tango extension recommends Guidance for the website you’re working on at that moment. So when you’re stuck, help comes to you.
Instead of becoming an expert at finding information and searching your knowledge base, you can spend more time becoming an expert at your craft. Plus, you get the satisfaction of being self-sufficient and sparing your co-workers an interruption.
It takes mental energy to 1) read a how-to guide or watch a video, 2) process the information, and 3) apply it. You have to filter out extra fluff, even if you just need help with one specific step in the process. When you’re in Get Sh*t Done Mode, that’s the last thing you want to do.
Guidance shows you where to click right on your screen, so you can fly through your tasks and make fewer mistakes.
Sometimes a little extra context can be the difference between success and mediocrity.
Guidance surfaces insights, pro tips, and warnings from your most experienced teammates in the context of each step, so you can perform every task like an expert.
Getting nuggets of knowledge in the flow of work (instead of in a classroom, a meeting, or a training video) makes it more likely that you’ll apply it when you need it—and therefore more likely you’ll remember it.
Creating Guidance is as easy as clicking through your process. When you’re done, Tango AI assembles all of the screens and button clicks, writes all of the step descriptions, and even names the process for you.
What used to take hours takes only minutes with Tango. And now you can capture 20x more processes (with 100x fewer headaches 😍) to ensure your team can confidently get sh*t done.
Software and best practices are constantly changing, so your process guides quickly become outdated. With Guidance, users can send comments to share their ideas for improving each step.
They’ll feel more invested in the process, and you’ll benefit from keeping every process up-to-date with the collective knowledge of your team.
There’s nothing worse than taking the time to capture a process, sharing it out, and then…crickets. 🦗 Without insight into who’s using your process and how well it’s working, you can’t make improvements or invest your time where it will have the biggest impact.
The analytics dashboard shows you usage and bottlenecks so you can optimize your workflows and provide personalized help to everyone who needs it.
Get started with Guidance—and empower your team to unblock themselves and get sh*t done in three simple steps.
It takes about two minutes to download (and it’s free!). Don’t forget to pin it to your browser.
Open the extension, click the big orange capture button, and do your thing.
Really want to cue the confetti? Share your Tangos with your team. Guidance is completely free for up to 25 of your friends!
Want even more Guidance?
We'll never show up
empty-handed (how rude!).
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